Terms and Conditions

Welcome to Alfabus Mobility[cite: 2]. These Terms and Conditions govern your use of our mobile application, website, and services[cite: 2]. By accessing or using the Alfabus platform, you agree to be bound by these terms[cite: 2]. If you do not agree to these terms, please refrain from using our services[cite: 2].

1. Role of Alfabus Mobility (Intermediary Platform)

Alfabus Mobility operates strictly as a digital aggregator and intermediary marketplace platform[cite: 2]. We connect passengers with independent, third-party bus operators[cite: 2].

• We do not own, operate, or manage any vehicles or buses[cite: 2].
• We do not employ the bus drivers, conductors, or operational staff[cite: 2].
• Our primary responsibility is strictly limited to facilitating the booking process, issuing a valid digital ticket, providing customer support for bookings, and processing refunds or cancellations as per the specific bus operator's policy[cite: 2].

2. User Responsibilities

When booking a ticket through Alfabus Mobility, you agree to the following operational responsibilities[cite: 2]:

• Identification: You must carry a valid, government-issued photo identification card (such as Aadhaar, PAN, Voter ID, or Driving License) that perfectly matches the passenger name printed on the ticket[cite: 2].
• Boarding Time: You must arrive at the designated boarding point at least 15 to 30 minutes before the scheduled departure time[cite: 2]. Bus operators are not obligated to wait for late passengers, and Alfabus is not liable for missed buses[cite: 2].
• Conduct: You agree to abide by the safety guidelines and rules set by the specific bus operator regarding onboarding conduct and behavior[cite: 2].

3. Bookings, Cancellations, and Refunds

• Operator Policies: Cancellation rules, deduction percentages, and cutoff times are determined exclusively by the specific bus operator you choose to travel with, not by Alfabus[cite: 2].
• Refund Processing: If a booking is successfully cancelled within the permitted window, the refund will be processed back to the original payment source method within 5 to 7 business days[cite: 2].
• Bus Cancellations: If an operator cancels a service due to operational issues, weather conditions, or vehicular breakdowns, Alfabus will facilitate a full refund of the ticket amount to you[cite: 2].

4. Limitation of Liability

Alfabus Mobility shall not be held liable for[cite: 2]:

• Delays, route changes, or schedule modifications made by the bus operator[cite: 2].
• The physical condition, cleanliness, or amenities (such as WiFi, Air Conditioning, charging ports, blankets) of the actual vehicle[cite: 2].
• Loss, theft, or damage to your baggage or personal belongings[cite: 2].
• Misbehavior, unprofessional conduct, or negligence by the bus operator's personnel[cite: 2].

5. User Account and Security

To utilize booking services, you are required to register an account using your mobile number and a verified One Time Password (OTP)[cite: 2]. You are entirely responsible for maintaining the confidentiality of your account credentials and for all actions and transactions that occur under your account[cite: 2].

6. Intellectual Property

All content, logos, designs, text, and software code on the Alfabus Mobility application and website are the exclusive property of Alfabus Mobility[cite: 2]. You may not copy, reproduce, modify, or distribute any part of our platform without prior written consent[cite: 2].

7. Payments and Convenience Fees

• Platform Fees: Alfabus Mobility may charge a nominal, non-refundable convenience fee or platform fee for facilitating the booking[cite: 2]. In the event of a ticket cancellation initiated by the user, this convenience fee will not be refunded, even if the bus operator refunds the base ticket fare[cite: 2].
• Failed Transactions: If money is deducted from your account but the ticket fails to generate due to network failures or payment gateway issues, the deducted amount will be automatically refunded to the original payment source within 5 to 7 business days[cite: 2].

8. Privacy and Communication Consent

• Data Sharing with Operators: By booking a ticket, you consent to Alfabus Mobility sharing your essential transactional details (Name, Contact Number, Age, and Gender) with the respective bus operator solely for the purpose of validating your boarding and generating the passenger manifest[cite: 2].
• Service Communications: You grant explicit consent for Alfabus Mobility to send you transactional alerts, booking confirmations, OTPs, and travel updates via SMS, WhatsApp, and Email[cite: 2].

9. Prohibited Platform Use

You agree not to use the Alfabus Mobility platform to[cite: 2]:

• Make fraudulent, speculative, or false bookings[cite: 2].
• Interfere with the platform's security, attempt to hack or reverse-engineer the mobile application, or use automated bots to scrape seat availability, data, or pricing[cite: 2].

10. Force Majeure and Platform Availability

• Service Interruptions: While we strive for high uptime, Alfabus Mobility does not guarantee that the application or website will be free from temporary disruptions, maintenance downtimes, or technical bugs[cite: 2].
• Acts of God: Alfabus Mobility is not liable for booking failures, refunds, or travel disruptions caused by circumstances beyond our control, including natural disasters, internet outages, government lockdowns, or public strikes[cite: 2].

11. Baggage Policy and Contraband

• Standard Allowance: Passengers are typically allowed to carry standard baggage as specified by individual operator rules (usually up to 15 kg)[cite: 2]. Any excess baggage fees are at the sole discretion of the bus operator and must be paid directly to them[cite: 2].
• Prohibited Items: Passengers are strictly prohibited from carrying contraband, illegal weapons, flammable liquids, hazardous chemicals, or any legally banned substances[cite: 2].
• Zero Liability: Alfabus Mobility is not liable for any loss, theft, or damage to passenger baggage[cite: 2]. Luggage is transported entirely at the passenger’s own risk[cite: 2].

12. E-Tickets, M-Tickets, and Boarding

• Valid Formats: Alfabus Mobility provides an electronic ticket (e-ticket) or mobile ticket (m-ticket) via digital channels[cite: 2]. Passengers must present this digital ticket along with a valid ID to board[cite: 2].
• Boarding Point Responsibility: It is the passenger's responsibility to locate the exact boarding point[cite: 2]. If the passenger cannot find the bus, they must contact the bus operator directly using the phone number provided on the ticket[cite: 2]. Alfabus will not process refunds for passengers who miss the bus because they could not locate the boarding point[cite: 2].

13. Child Passenger Policy

Standard ticketing rules apply based on the operator's policies[cite: 2]. Generally, children aged 5 years and above require a full-fare ticket[cite: 2]. Alfabus does not dictate infant or child fare discounts; these are set by the individual operators[cite: 2].

14. Promotional Offers, Wallets, and Cashbacks

• Usage Restrictions: Alfabus Mobility may offer promo codes, discounts, or digital wallet cashbacks[cite: 2]. These promotional balances hold no real-world cash value, cannot be transferred to a bank account, and cannot be exchanged for cash[cite: 2].
• Right to Revoke: Alfabus reserves the right to modify, expire, or revoke any promotional offer, cashback, or discount code at any time without prior notice, especially in cases of suspected fraud or account abuse[cite: 2].

15. Right to Modify Terms

Alfabus Mobility reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior individual notice[cite: 2]. Your continued use of the platform following the posting of any changes constitutes acceptance of those changes[cite: 2].

16. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India[cite: 2]. Any disputes arising out of or related to the use of the Alfabus Mobility platform shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra[cite: 2].

17. Grievance Redressal Mechanism

In accordance with applicable Indian Information Technology and Consumer Protection rules, Alfabus Mobility has a dedicated mechanism to address user concerns[cite: 2].

• Grievance Officer: Support Team[cite: 2]
• Email Address: support@alfabus.app[cite: 2]
• Office Address: Registered Office, Pune, Maharashtra[cite: 2]

We aim to acknowledge all grievances within 48 hours and resolve them within 30 days[cite: 2].