Cancellation and Refund Policy

This Cancellation and Refund Policy outlines the terms and conditions regarding ticket cancellations and refunds for services booked through Alfabus Mobility. By booking a ticket on our platform, you agree to the terms specified herein.

1. Role of Alfabus

Alfabus acts strictly as an online ticket aggregator and technology platform[cite: 3]. We connect passengers with independent bus operators and do not operate buses or employ bus staff[cite: 3]. Our responsibility is limited to facilitating the booking process[cite: 3]. Alfabus shall not be held liable for delayed departures, service quality, baggage issues, or cancellations initiated by the bus operator[cite: 3].

2. Cancellation Rules

Cancellation charges and refund eligibility are determined entirely by the specific bus operator’s policy, which is displayed to you at the time of booking[cite: 3]. By proceeding with a booking, you agree to the operator's specific terms[cite: 3].

• Cancellations must be made through the Alfabus app or website before the designated cut-off time specified by the operator[cite: 3].
• No cancellations or refunds are permitted after the bus has departed its first boarding point[cite: 3].
• If a passenger fails to report to the boarding point on time (No-Show), the ticket will be treated as utilized, and no refund will be issued[cite: 3].

3. Non-Refundable Charges

The following charges are strictly non-refundable under any circumstances, including operator-initiated cancellations[cite: 3]:

• Alfabus Convenience Fees / Platform Fees[cite: 3].
• Taxes and payment gateway charges[cite: 3].
• Fees paid for premium add-ons (e.g., priority support)[cite: 3].
• Any promotional discounts or cashback applied during booking[cite: 3].

4. Refunds for Operator Cancellations

If a bus operator cancels a scheduled service and fails to provide an alternative, passengers are eligible for a refund of the ticket base fare[cite: 3]. Passengers must notify Alfabus within 24 hours of the scheduled departure to initiate this claim[cite: 3]. Alfabus is not responsible for any incidental expenses (e.g., hotel, secondary travel) incurred due to the cancellation[cite: 3].

5. Refund Processing Time

Approved refunds are processed back to the original method of payment[cite: 3]. The processing timeframe typically takes 5 to 7 business days, depending on your bank or payment issuer[cite: 3].

6. Limitation of Liability

Under no circumstances shall Alfabus's total liability for any claim, dispute, or issue exceed the base ticket fare paid by the user[cite: 3]. Alfabus shall not be liable for any indirect, punitive, or consequential damages arising from the use of our platform[cite: 3].

7. Governing Law and Jurisdiction

These terms are governed by the laws of India[cite: 3]. Any disputes arising out of or related to ticketing, cancellations, or refunds shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra[cite: 3].